Billing Terms and Conditions

Last updated: July 08, 2025.

1. Accepted Payment Methods

At Pervola, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: American Express, Apple Pay, Mastercard, Visa.

All payments are processed in Pound Sterling (£).

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Pervola are in Pound Sterling (£) and include all applicable UK taxes (VAT) unless otherwise stated. We do not apply hidden fees at checkout. Shipping fees, if applicable, will be clearly displayed before you finalize your order.
  • Prices are subject to change without notice.
  • Any applicable taxes are included in the price.

4. Secure Payment Processing

  • Pervola uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.
  • Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@pervola.com
  • If you believe a transaction was made in error, please contact us before initiating a chargeback so we can resolve the issue promptly.

6. Fraud Prevention

  • Pervola reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high-value transactions.
  • If you notice an error on your billing statement, please contact us at support@pervola.com within 7 days of receiving your statement. We will promptly investigate and correct any confirmed discrepancies.

7. Contact Us

Store Name: Pervola
Address: 47 The Vale, Billericay, Ingatestone CM4 9PX, United Kingdom
Email: support@pervola.com
Phone: +44 7858014679

Customer Service: 

  • Monday to Friday: 08:00 - 18:00
  • Saturday and Sunday: 10:00 - 16:00

Thank you for shopping with Pervola.